Returns and Exchanges

REFUND, EXCHANGE POLICY
You have 15 days from the date you placed your order to return or exchange your order. Any merchandise returned after 15 days will not be accepted. The item must be returned in the original packaging with all tags and labels and in the original condition, unworn, and not soiled. All refunds will incur a 20% restocking fee. This fee does not apply to exchanges. If you wish to exchange an item, please state the style, color and size on the return form and the reason for the return. Contact our customer service department and we issue you a return shipping label.

FINAL SALE – CLEARANCE
Items marked as “Final Sale” or “Clearance” at the time of purchase cannot be returned for a refund or exchange, other than to exchange for a different size of the same style and color, based on availability.

REFUND PROCESSING
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable. Once we receive the item you are returning or exchanging, we will send you an email confirmation. Although we will process your return within 48 hours, please allow 5-7 business days for the refund to show on your credit card statement as this is determined by your credit card provider.

ORDER CANCELLATION
You may cancel your order any time before the order is processed. Once the order is shipped,
you will receive an email confirmation that contains your tracking information and after that the return and exchange policy will apply.

RETURN ADDRESS
Barbara Erickson Resort Returns
12608 NW 115 Ave
Medley, Florida
33178

WHAT IF THERE IS SOMETHING WRONG WITH MY ORDER?

Call us right away so we can make things right! Reach us at 786-717-7795

Email: customerservice@barbaraericksonresort.com